The professionals at Charles Ross Homes earned our respect and complete trust early on, and that good faith carried through the entire project, from design to move-in (which was on-time and on-budget). We couldn't have been happier with the individuals we worked with and they exceeded expectation every step of the way. The project was unbelievably fun (!), and we were, and are, elated with the results. Thank you Charles Ross Homes.
Our experience, from the first call to the completion of the job, can only be described as fabulous. It is seldom nowadays to deal with a well integrated team where every member knows what to do and how to do it well. All along, the entire staff behaved towards us as if we were building a mansion rather than doing a modest remodeling.
We count our blessings every day that we have a home of such quality and beauty and we are so grateful that you built this for us. In a world where integrity and good business ethics seem to be disappearing, you have shown us the true meaning of these words.
Charles Ross Homes not only delivered the quality we expected and more, but did so within the time originally specified in our construction contract. We moved in two weeks ahead of the contract completion date. And best of all, there was not one single change order to increase our original contract price, other than those changes we initiated.
We thoroughly enjoyed the entire experience of building our home. Charles Ross Homes’ attention to detail and constant oversight of the construction process was very much appreciated. Your honesty and high integrity was always evident in all our dealings. You completed the project on schedule and were always open to any changes that we wanted to make. In the very few areas where there was additional cost for changes, we found your cost to be very fair and reasonable.
We know it takes a great team to bring the level of service that your company provides. So to those in the office and to those who execute the work in the field, thank you. Integrity, skill, intentionality and sincerity are the hallmarks of a great company and Charles Ross Homes is a great company!
We continue to love our home and hardly a day goes by that we don’t make some comment about how nice it is and how much we like it. When people call us for a referral or our opinion of Charles Ross Homes, we have no problem with saying, 'they are the best'.
It’s been four years since you custom-built our home in Windsor Forest, and I want you to know that my wife and I remain as thoroughly pleased with the quality of your craftsmanship as were when we moved into our home. We thank you for all your efforts that made the building process fun for us and that have allowed our home to remain very attractive, functional and structurally sound and very enjoyable to live in.
Throughout the construction of our home, I felt no discomfort with our residing in Maryland because you quickly impressed me that my interests were always paramount in your mind and that proved extremely comforting. When there was any doubt in your mind, you always initiated communications to resolve the matter. The finished product, even after ten years, is truly a delightful home.
Our experience in building our home with Charles Ross Builders was gratifying in every way. Each member of their team was very easy to work with, and made the entire process simple and comfortable for us, even though it was our first time building a custom home.
I just want to thank you first of all for responding so promptly. We contacted several builders that we found and researched on the net since we live in Minnesota. Only two others responded (one with a very brief e-mail) and the other with only a half hearted attempt. She would say that she would follow -up, but then would email with an excuse why she did not (this happened at least four times). On the other hand your team put in so much effort to try to answer our questions. Actually, someone called my husband already on Friday the day I sent the note! We are very grateful for your kindness and fantastic work ethic on our behalf. You went to a great extent to get us the answers that we desired since we live so far away. Given the results of what we learned from you, we will not be building a home, but if we were, there is no doubt whatsoever Charles Ross Homes would make our short list.
